The management has changed and developed over time, but has remained supportive through out.
Other skills involve using a system to managing stock levels, from deliveries coming and going from store, as well as arranging transfer of damaged goods to suppliers for repair. Most of the skills are dealing with Customer's needs, whether its about our knowledge of our products or getting the right item to assist them with their business. Over the time I have worked here, I have learnt a range of skills. The most enjoyable part of the job is that everyone is a team and you feel so welcome and happy to go to work.Ī typical day at Staples would be filled with a range of challenges to over come, from Customer related issues to changes with the Business. The hardest part of the job is probably dealing with difficult situations from difficult customers but that is expected in any type of workplace and it is something that happens, so you just have to approach it wisely and handle the situation carefully and correctly. The co-workers at staples are faultless we all get on so well which is important in a workplace and we are all willing to help each other to ensure that targets are met. Always make you feel welcome in the store and make sure the tasks needed to be done are given to you clearly and appropriately. I have learnt a lot whilst my time at Staples, I believe that my customer service skills have improved as I have had to listen and deal with a different range of customers and problems since working here. This consists of unloading the delivery onto the shop floor and filling them into the correct places. My typical Wednesday night shift at staples is sorting out the delivery that comes in that day/afternoon/evening depending on the delivery times.
The most enjoyable part of the job is the satisfaction of being able to provide the customer with what they need and the appreciation they give to you for your service. The hardest part of my job would be dealing with customers which are confrontational and aggressive, as it does not happen very often it catches people by surprise and can be very difficult to control and can be very distressing to the member of staff. My co-workers are very good people both professionally and sociably, everyone is friendly to each other and we regularly socialise outside of work and are willing to help each other if needed. The management at Staples are very supportive to their staff and will always try and assist in whatever way they can if you need to have days off for personal reasons, also they are willing to provide assistance to any member of staff regardless of experience. I am Able to work on my own initiative and as part of a team.
#Staples microsoft office 2013 home and business professional#
A typical day at Staples UK Ltd involves assisting customers with information on laptops, printers, tablets and other technology, along with this I assist customers on the copy and print centre which involves printing, copying documents and other print related items such as posters and business cards.ĭuring my time working at Staples I have gained confidence in myself and I a able to talk to customers in a confident and professional manner, I have also developed my time management skills and can complete tasks within a specific time frame.
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